Shipping policy

Business Name: DreamHard Studios (DHS)


DreamHard Studios provides digital services and digital products, with limited custom physical products when applicable. Please review the shipping details below.

 

 

 

1. Digital Products & Services (Primary)

 


Most DreamHard Studios services and products are digital, including but not limited to:

 

  • Video clips

  • Edited videos

  • Digital designs

  • Branding assets

  • Custom creative files

 


 

Digital Delivery

 

 

  • All digital products are delivered electronically

  • Delivery is typically made via:

     

    • Google Drive

    • Email

    • Client management folder

    • Other agreed-upon digital platforms

     

 


 

Delivery Time

 

 

  • Delivery timelines vary by service and package

  • Estimated delivery times are communicated during onboarding or checkout

  • Delays caused by missing client materials or late responses are not our responsibility

 


No physical shipping is involved for digital services.

 

 

 

2. Custom Clothing & Physical Products (If Applicable)

 


If you purchase a physical or custom-made item (such as clothing or merchandise):


 

Processing Time

 

 

  • Custom items require production time

  • Processing typically takes 7–21 business days before shipping

  • Production times may vary depending on order volume and customization level

 


 

Shipping Time

 

 

  • Once shipped, delivery times vary by location and carrier

  • Estimated delivery times are not guaranteed

  • We are not responsible for delays caused by shipping carriers

 

 

 

 

3. Shipping Fees

 

 

  • Shipping fees (if applicable) are calculated at checkout

  • Fees are non-refundable

  • DreamHard Studios is not responsible for incorrect addresses provided by the client

 

 

 

 

4. Lost, Delayed, or Stolen Packages

 


For physical products:

 

  • DreamHard Studios is not responsible for lost, delayed, or stolen packages once shipped

  • Tracking information will be provided when available

  • Any delivery issues must be handled directly with the shipping carrier

 

 

 

 

5. Incorrect Shipping Information

 

 

  • Clients are responsible for providing accurate shipping details

  • Orders shipped to incorrect addresses due to client error will not be refunded or reshipped

 

 

 

 

6. No Refunds on Shipping or Delivered Work

 

 

  • Shipping fees are non-refundable

  • Delivered digital products and completed work are non-refundable

  • This policy works in conjunction with our Refund Policy and Terms of Service

 

 

 

 

7. International Orders (If Applicable)

 

 

  • International shipping may be subject to customs fees, taxes, or duties

  • These fees are the client’s responsibility

  • Delivery times may vary significantly by country

 

 

 

 

8. Contact

 


If you have questions regarding delivery or shipping, please contact us through our official support channels.