Cancellation policy

 

Purchase Options & Cancellation Policy

 


This policy applies to all purchases made through DreamHard Studios, including digital services, subscriptions, custom design work, and content editing services.

 

 

 

Purchase Options

 


By purchasing from DreamHard Studios, you may be purchasing one or more of the following:

 

  • Monthly subscription services

  • Digital services (video clips, editing, content creation)

  • Custom creative work (logos, clothing designs, graphics)

  • One-time service packages

 


All purchases are considered intentional and final once payment is submitted.

 

 

 

Order Confirmation

 


After purchase:

 

  • You will receive a confirmation of your order

  • Your service or project is added to our workflow

  • Work may begin immediately or within the stated turnaround window

 


Once work has started, the order is considered active.

 

 

 

Cancellation Policy

 


 

Before Work Has Started

 

 

  • Cancellations may be requested only before any work has begun

  • Approval of cancellation is at the sole discretion of DreamHard Studios

  • If approved, any non-refundable processing or setup fees may be withheld

 


 

After Work Has Started

 


🚫 No cancellations are allowed once work has begun


This includes:

 

  • Clips being edited or delivered

  • Designs being created

  • Revisions being offered

  • Accounts being set up

  • Digital files being prepared or shared

 


Once work starts, the time, labor, and resources are committed and cannot be reversed.

 

 

 

Subscription Cancellations

 


For recurring subscriptions:

 

  • Subscriptions must be canceled before the next billing cycle

  • Canceling stops future charges only

  • No refunds are issued for the current billing period

  • Any work already delivered or in progress remains non-refundable

 


Failure to cancel before renewal does not qualify for a refund.

 

 

 

Deposits

 

 

  • Deposits are non-refundable

  • Deposits secure your spot, time, and production resources

  • Deposits are applied toward the final balance unless otherwise stated

 

 

 

 

No Chargebacks or Disputes

 


By purchasing, you agree:

 

  • Not to file chargebacks for services rendered

  • Not to dispute completed or partially completed work

  • To contact DreamHard Studios directly for support or revisions

 


Unauthorized chargebacks may result in:

 

  • Immediate service termination

  • Loss of access to delivered files

  • Permanent refusal of future service

 

 

 

 

Client Responsibility

 


It is the client’s responsibility to:

 

  • Read all service descriptions before purchasing

  • Understand that digital services are non-returnable

  • Communicate changes or concerns promptly

 


Revisions are always offered where applicable, instead of refunds.

 

 

 

Policy Updates

 


DreamHard Studios reserves the right to update this policy at any time. Continued use of services constitutes acceptance of the current policy.